My Account
What should I do if I have forgotten my login information?
Answer: You will find your login code and password combination in each survey invitation. You can also apply again with the e-mail address with which you previously joined to be part of OpinionWorld. As a result, you will receive an e-mail with your login information within a few minutes.
How do I access the Members Area?
Answer: To access the Members Area, log in to your account by entering your login code and password in the member login area. This will take you to the ‘My Account’ section where you can update your details under ‘My Profile’, view your surveys under your ‘Survey History’ and check your points balance and redeem your available points under ‘Claim your reward’.
Survey Help
What does this 'do not qualify' message mean?
Answer: In some research projects we can only accept responses from people who fit into specific categories - for example selection can be gender, income or age dependent. This is based on our research goals and as an unfortunate consequence, not everyone can take part in every survey. When this happens you are entered into the prize draw as a 'Thank you' for attempting to participate. (For details on the prize draw, refer to the Survey Sampling International Prize Draw Official Rules .
I clicked on the Start button and was told I had already completed the survey, why is this?
Answer: If you see this message when trying to access the survey it is most likely that you have already completed the survey. This can either be by the original email invite or the email invite reminder. You can review the status of the surveys you have been invited and participated in by logging into the OpinionWorld website, and visiting the ‘Survey History’ page under the ‘My Account’ section.
I clicked the Start button and nothing happened, why is this?
Answer: Most of our survey windows open using Pop-ups. It is possible that the survey opened in the background - please check all the browser windows you have open to see if the survey loaded in one of them. However, if you have pop-up blocking software installed on your PC it may interfere with the proper functioning of the OpinionWorld website. If the website does not respond after clicking the 'Start' button, enter the user settings for your blocking software and add the OpinionWorld website to the list of sites which you will accept pop-up browser windows from.
The link to the survey does not work. What should I do?
Answer: 1. In most e-mail programs a piece of text automatically becomes a link if it starts with 'http'. So if you are online & click on the link, you should go straight to the survey. If you are not online, that won't happen. If you are online but the link doesn't take you to the questionnaire, try copying the link and pasting it into the address bar on your browser.
2. Many people may be trying to complete the questionnaire at the same time, which temporarily overloads the server: you will probably succeed if you just try again later.
3. It is possible that the use of JavaScript is switched off in the settings of your browser, in which case the questionnaire will not work. Check the Internet options of your browser and change it if necessary.
4. Most of our surveys are tested on Internet Explorer & if you are using a different kind of browser you may have problems. Try opening the survey in Internet Explorer.
Personal Details
Who can I talk to if I have any Privacy concerns?
Answer: A link to our Privacy Policy is available at the bottom of most pages on the OpinionWorld website including this page. Please review our privacy policy for contact information.
Will my personally identifiable information ever be passed on to a client of SSI?
Answer: SSI will handle your personally identifiable information in accordance with our Privacy Policy.
Rewards
Where can I view my points balance?
Answer: You need to log into the OpinionWorld website, and then navigate to the ‘Claim your Reward’ page within the ‘My Account’ section. On this page you will see your points balance, along with the details on how to claim your reward.
How am I eligible to get a prize draw entry?
Answer: Panel members are entered into the prize draw once they sign-up for the panel. Panel members also receive an entry every time they complete a survey, receive a screened out notice, receive a quota full message regarding a survey, or update their profile upon request.